Frequently Asked Questions

What do I do if I lost my invoice?

You will need to contact the store where you made the purchase in order to obtain a reprint of the invoice.

I forgot to send in for my rebate and now the offer has ended. If I send it in late, will I be able to get my rebate?

Unfortunately, we cannot process rebates that are submitted after the posted deadline.

Can I submit a photocopy of the original invoice for the mail in redemption?

Yes, but it must be a legible copy that clearly shows the transaction date, invoice number and product purchase. You will need to contact the store where you made the purchase in order to obtain a reprint of the invoice.

How do I check the status of my rebate?

You may check the status of your rebate online with either your email address, phone number or mailing. Click here to check the status of your rebate.

The status of my rebate shows as "Invalid." What do I need to do to receive my rebate?

You will receive a notice via email or regular mail if no mail was provided within 14 days of submission. This notification will explain why your rebate request was invalid and what steps to follow to resubmit the required documentation. The status including invalid reason will also be available online via the “Check Rebate Status “link. If you have any other questions, you can always contact us for assistance.

Why did it say you would notify me of my rebate status?

The rebate has been submitted for review. Once qualified, you will receive an email letting you know your updated status. This can take up to 14 days. You may at anytime check the status of your rebate online, using the form here.

I am unable to provide a picture or a scan of my invoice to submit by rebate online, how do I submit?

You will need to mail in your submission including a completed rebate form and invoice copy to the address listed on the rebate form. You will need to keep a copy of any mailed documentation for your records. Please ensure your submission is postmarked by the deadline or your rebate request will not be honored.

What kind of format does my invoice need to be to upload?

Our system will allow pdf, jpg, jpeg, and png. 5MB is the maximum size allowed.

How long will it take to receive my Prepaid Card?

Prepaid Cards will be mailed within eight to twelve weeks of processing. Each rebate is mailed via first class mail in a white non-descript envelope. If you have not received your rebate within the stated time frame please contact us.

I qualify for more than one rebate. Can I submit more than one rebate online?

Yes, Please submit for each rebate separately on-line or by mail. If both qualifying purchases are on the same invoice please submit a claim for each purchase of four tires.

Prepaid Cards are limited to two per household address.

Can I send in for multiple rebates? Such as I bought 2 sets of tires.

Rebates are limited to two per household address.

My dealer said he sent the rebate in for me, how can I verify?

You may check the status of your submission by calling or go back to the landing page and click on check Status. Please make sure you allow time to receive via USPS when checking your status. Usually 7 -10 business days.
Call Toll Free: 1-877-292-9411

Will I need to activate the Card?

Yes, a number and website will be provided on the back of the Card and on the Card carrier.

Will the Card have an expiration date?

Yes, the Reward Card is valid for twelve months, through the last day of the month/year shown on the front of the card regardless of when I activate the Reward Card. The Reward Card is subject to applicable law and will not be re-issued if lost, stolen, or if funds remain after the expiration date.

What should I do if my Prepaid Card expires?

Cards Expire in Twelve Months as indicated in the Terms and Conditions of the offer. The Expiration date is embossed on the front of the Card and on the Card carrier. Expired cards will not be re-issued.

How do I use my Prepaid Card?

Once activated, you will be able to use your Prepaid Card everywhere Visa is accepted.

Helpful Hints When Using Your Card

  • When making purchases, select Credit, (not Debit) as the payment method.
  • Inform the cashier of the exact amount you would like to spend on the Card. If the total purchase is more than your Card’s balance use cash, check or a personal credit Card to pay the excess amount. This is subject to the merchant’s policy.
  • For fuel purchases, use your Card inside with the station attendant. The Card cannot be used at the pump.
  • Similar to using a credit card, merchants including restaurants/bars, taxis, beauty spas/salons, and barbers will initially process your bill for an additional 20% to allow for a potential tip. If you do not add a tip on the Card, your Card will not be charged. However, an additional 20% will be held until the purchase is finalized. For example, if your bill is $50, your Card balance needs to be at least $60 to cover a 20% tip, or your transaction will be declined.
  • With transactions cancelled at the register and tipping holds, as referenced above, a temporary hold may be placed on funds for seven to ten days.
  • Your Card cannot be used at ATM machines to withdraw cash, or exchanged for cash at merchants.
This Card is issued by CC Financial Trade Products pursuant to a license from Visa® U.S.A. Inc.